Sportswear Manufacturer | Factory Direct Supply“Are you a genuine factory?”
“Absolutely! We are a real manufacturer. For your confidence, we offer real-time video calls to show our factory and production process, or you can visit us on-site.”
“How is the quality of your products ensured?”
“All our garments go through strict quality control at every production stage to ensure high-quality, durable, and consistent products.”
“Are the sizes standard? Can they be customized?”
“We provide detailed size charts and offer custom sizing to meet your specific needs, ensuring a perfect fit every time.”
“Will the samples match the bulk production?”
Samples are produced with the same materials and processes as bulk orders, guaranteeing that the final products match your approved sample.”
“What is the minimum order quantity? Are the prices reasonable?”
“We offer flexible minimum order quantities and competitive pricing to suit both small and large orders.”
“What is the delivery time?”
“Our standard production lead time is 3–7 days, and we work closely with logistics partners to ensure timely delivery worldwide.”
“Is international shipping reliable?”
“We have long-term partnerships with dedicated logistics providers, offering reliable shipping with tracking and timely delivery.”
“Is the payment secure?”
“We provide secure payment options through trusted platforms, ensuring full protection of your funds.”
“What should I do if I’m not satisfied with the products received?”
“Our customer service team will work with you to resolve any issues, offering exchanges or solutions to ensure your satisfaction.”
“Do you provide after-sales service?”
“We provide dedicated customer support throughout your order process and after delivery, ensuring a smooth and worry-free experience.”
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
How do I know what size to order?
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.
Do your clothes run true to size?
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
What if I’m between sizes?
If you're between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
